FREQUENTLY ASKED QUESTIONS

What is Purchase Insurance?

OzWashroom offers protection to all our customer's, to provide you with added benefits:

-Refund Gurantee: Provided a refund if you change your mind.

-Extended Returns: 30 Days instead of 14 days.

-Rapid Replacement's: We will provide immediate replacement for DOA*

How do you send the items?

We use four different carriers for our orders: Australia Post, Startrack, Couriers Please and Fastway, based on location, weight and any special instructions, we also deliver to post box using Australia Post.

How long does shipping take?
Our warehouse is located in Mulgrave, Melbourne, Victoria. For products that available in stock, we dispatch next day for delivery estimate to the following areas within:

NSW = 2-3 business days **
QLD = 3-5 business days 
VIC = 1-3 business days
TAS, SA = 5-7 business days
WA, NT = 5-12 business days

We also provide same day delivery for Melbourne Metro.

Please contact us on 1300 652715 or [email protected] to provide further details.  
Special courier services are available for selected locations at an extra freight cost to the customer and are based on individual order

Do you have a showroom?
YES we do have a showroom that you can drop in and buy directly, we are located at 5 Enterprise Court, Mulgrave, Vic 3170 to pick up orders or browse our showroom to select a product that suitable for your requirement.

Is there an express delivery option?
There are options available, you may select that option on the checkout in our website or contact our customer service team and they can contact a courier service on your behalf to get a quote and estimated delivery time .

 

How will I know when my item has been dispatched?
When your item is dispatched we will send you an email update with your parcel tracking number on it, with the tracking ID .

How do I know if the item I want is in stock? ***
You can check our stock levels by calling our customer service line. Most items are still available for purchasing online even if stock levels are low, we can always source the item from our suppliers in a matter of day or two, but we always make an effort to let you know if there is a significant delay.

What if I want an item that is not listed on the website?
Just call or email us and we can source the item either locally or from overseas and try our best to get the item in for you.

What if I am not happy with the item when I receive it?
Please click on our return policy https://www.ozwashroom.com.au/return-policy

How do I make a warranty claim?
Please see our warranty page

https://www.ozwashroom.com.au/terms-condition

What is our google review QR code ?

* All claims of faulty or DOA has to be verified buy our staff or technicians before arranging replacement.

** Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary. 

*** Website information about availability and inventory does not get updated immediatley so it might have a variation.